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Refund & Return Policy

Last Updated:
May 11, 2026

At Althion Health & Wellness, we stand behind every product we make. This Refund & Return Policy explains our 30-Day Energy Challenge guarantee, how to initiate a return, and what to expect when you do.

1. The 30-Day Energy Challenge

We offer a 100% money-back guarantee on the All-Day Energy Protocol. If you follow the protocol exactly as directed for a full 30 days and do not feel a clear, noticeable improvement in your daily energy, focus, and stamina, we will refund 100% of your purchase price.

This guarantee applies to the All-Day Energy Protocol bundle and the individual products within it (Thrive, Flow, and Ignite) when used as part of the protocol.

2. Eligibility for refund

To qualify for the 30-Day Energy Challenge refund:

  • The return must be initiated within 30 days of the date you received your product
  • You must have used the product according to the directions or as part of the All-Day Energy Protocol
  • You must contact our office to receive a return authorization before sending products back

Partially used products are eligible under this guarantee. We do not require the product to be unopened.

3. How to initiate a return

To start the return process:

  1. Contact our office at support@althion.com or (630) 410-2620 within 30 days of receiving your product
  2. Provide your order number, the product(s) you wish to return, and a brief description of your experience
  3. We will reply with return authorization and shipping instructions
  4. Send the products to the address provided in your return authorization

Returns sent without prior authorization may not be processed.

4. Return shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot process refunds for returns lost in transit without proof of delivery.

5. Refund processing

Once we receive your returned items, we will process your refund within 5 to 10 business days. Refunds are issued to the original payment method used for the purchase. The time it takes for the refund to appear on your statement depends on your bank or card issuer.

If your original payment method is no longer valid, contact us so we can arrange an alternative refund method.

6. Damaged or defective products

If your product arrives damaged or defective, contact us within 7 days of receiving the package at support@althion.com or (630) 410-2620. Please include photos of the damaged item and packaging. We will arrange for a replacement at no cost to you, or issue a full refund if you prefer.

7. Wrong item received

If you receive a product different from what you ordered, contact us within 7 days of receiving the package. We will arrange for the correct product to be shipped to you at no additional cost and will provide a prepaid return label for the incorrect item.

8. Order cancellation

You may cancel your order at any time before it ships at no cost. To cancel an order, contact us as soon as possible at support@althion.com or (630) 410-2620.

Pre-orders: If you place a pre-order, you may cancel it for a full refund at any time before it ships, even if that is several weeks after you placed the order. Once a pre-order ships, the standard 30-Day Energy Challenge terms apply.

9. Subscription orders

We do not currently offer subscription products. If we introduce subscriptions in the future, refund and cancellation terms for those will be added to this policy and communicated to subscribers in advance.

10. HSA/FSA purchases

Refunds for products purchased with a Health Savings Account or Flexible Spending Account will be issued back to the same HSA/FSA card or account used for the original purchase. We are not responsible for tax or plan implications of any refund.

11. Lost or undelivered packages

If your tracking shows that your package was delivered but you did not receive it, please contact us within 14 days. We will work with the carrier to investigate. If the package cannot be located, we will issue a replacement or refund at our discretion.

12. Items not eligible for return

The following items are not eligible for return outside the 30-Day Energy Challenge:

  • Products purchased more than 30 days before the return request
  • Products purchased from third-party retailers (returns must be processed through the original retailer)
  • Promotional or free items received as part of a purchase, unless the entire order is being returned

13. Changes to this policy

We may update this Refund & Return Policy from time to time. The Effective date at the top will reflect the most recent revision. Refund terms in effect at the time of your purchase will apply to that purchase.

14. Contact

For questions about this Refund & Return Policy or to initiate a return, please contact:

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